Refund Policy
Introduction
Welcome to Paiyu, a creative agency to provide comprehensive solutions for your brand and business needs. By accessing or using Paiyu, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully. If you do not agree to these terms, do not use Paiyu.
General Refund Terms
All purchases made on Paiyu, including subscriptions and credits, are considered final unless otherwise stated in this policy. Because our services provide immediate access to digital features and AI-powered tools, refunds are generally not granted after a subscription has begun.
Subscription Refunds
Subscription Fees: All subscription fees are non refundable once the billing cycle has started.
Billing Errors: If you believe you were billed incorrectly, you must notify us within 7 days of the charge. We will investigate the matter and determine whether a correction or refund is appropriate.
Cancellation: You may cancel your subscription at any time, but the cancellation will only take effect at the end of the current billing period. No partial refunds are issued for unused time.
One-Time Purchases or Credits
Digital Goods: Any one-time purchases, downloadable items, or platform credits are non refundable once delivered, except where required by law.
Failed Delivery: If a purchased feature or credit fails to appear in your account due to a system error, we will ensure the amount is added manually. Refunds may be issued only if we are unable to provide the purchased item.
Exceptional Circumstances
Refunds may be considered in rare cases such as:
Duplicate charges caused by a technical issue
Unauthorized transactions that can be verified
A complete and prolonged service outage affecting all users
Approval of refunds under these circumstances is at the sole discretion of Paiyu.
Refund Process
If you qualify for a refund, you may contact us with:
1. Your account email
2. The date and description of the charge
3. A brief explanation of the issue
Once submitted, our team will review your request. Approved refunds will be processed to your original payment method within 7–14 business days.
Changes to This Policy
We reserve the right to modify or update this Refund Policy at any time. Any changes will become effective immediately upon posting. Continued use of Damas after such changes means you accept the revised policy.
Governing Law
This Refund Policy shall be governed and interpreted in accordance with the laws of [Your Country/State], without regard to conflict-of-law rules.
Contact Us
If you have any questions regarding this Refund Policy, please contact us at hello@paiyuagency.com.